FAQ
Frequently Asked Questions
How do you approach sustainability in your products?
We focus on selecting materials like wood, ceramic, and stainless steel that are designed for long-term use. Our goal is to provide high-quality alternatives to single-use items, helping you reduce daily waste through durability and thoughtful design.
What is your shipping and packaging policy?
To ensure your items arrive in perfect condition, we prioritize secure and protective packaging. While we aim to use eco-conscious materials wherever possible, our primary focus is the safety of your order during transit. We are constantly working with our logistics partners to optimize our footprint.
Are the materials safe for food use?
Yes. All our products are selected with food safety in mind. Our ceramics, woods, and steels are high-grade and compliant with standard safety requirements, ensuring no harmful chemicals or odors affect your meals.
How long does shipping take?
Shipping times vary depending on your location and our current logistics partners. Typically, orders are processed within 1-3 business days. You will receive a tracking number as soon as your order is on its way so you can monitor its journey.
What should I do if my item arrives damaged?
Since we carry fragile items like ceramics, we take great care in packing. However, if an item is damaged during transit, please contact our support team within 48 hours of delivery with a photo of the item, and we will make it right.